The Inbox is a centralized space where you can manage all messages from your connected channels (Facebook Messenger, Instagram, WhatsApp, Webchat and SMS). Once your channel is linked to Visito AI, messages will be automatically handled by the AI.

Link: Inbox

Key Features

1. Contact Profile - View contact details, and if connected to a PMS, see guest info such as location, check-in/out dates, and booking ID.

   

2. AI Auto-Reply: The AI auto-replies to messages by default. You can toggle this off when manually responding and turn it back on once done.

   

3. Centralized Inbox: Displays contacts in order of recent messages, with the latest at the top.

   

4. Filters: Sort conversations that need attention:

   • Review: Highlights chats needing human assistance. Mark as resolved once handled.
   • Manual: Shows chats in manual mode where the AI auto-reply is off.
   • Booking Offered (Only for hotels with PMS integration): ****Displays chats where the AI has shared a personalized link for a reservation request.

   

5. Chat: Engage in conversations and manually respond when needed.

   

6. New Conversation: Start a new chat with any contact.

1. Resolve Escalation: After reviewing and providing support, you can mark the chat as resolved.

   

2. Block Contact: Quickly block unwanted contacts directly from the customer’s profile.

   

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For troubleshooting sending messages via "New Conversation," refer to:

🪡Send new WhatsApp messages

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FAQ

Send new WhatsApp messages

WhatsApp messages undelivered

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