WhatsApp Message Delivery Status:

• ✓ (1 black tick): Message Sent.
• ✓✓ (2 black ticks): Message Received.
• ✓✓ (2 blue ticks): Message Read.
• ✓ (1 red tick): Message failed.

Possible Causes:

1. Time Restrictions:
   • Messages cannot be sent if more than 24 hours have passed since the customer’s last message, as per Meta Business policies.
2. No WhatsApp Account:
   • The recipient may not have a WhatsApp account.
3. No Internet Connection:
   • The recipient may not be connected to the internet.

Solutions:

1. Check if the Contact Has a WhatsApp Account:

   Use this link format:

   • https://wa.me/<country-code><phone-number>
   • Example: wa.me/+527778247577

2. Start a New Conversation:

   If you're unable to send a message, initiate a new conversation:

   • Follow the steps outlined in this guide:🪡 Send new WhatsApp messages