If Instagram messages aren't showing under the Inbox tab in Visito (as seen below), your account may be blocking messages from users you don’t follow.

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Step by Step - Video:

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Step by Step - Written Process:

To fix this, adjust your settings by following the steps in the Manage message requests on Instagram page**:** https://help.instagram.com/585369912141614?cms_id=585369912141614

This is how the “Message Controls” Instagram Page should look like:

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