If automated responses are active on your Facebook or Instagram account, like the example below:

https://prod-files-secure.s3.us-west-2.amazonaws.com/b0ebcd6e-e8ce-4c9d-b482-1afeac9989b1/1d27dc01-946e-461c-aa19-752eb986f397/Screenshot_2024-08-19_at_3.01.34_p.m..png

Follow these steps to disable them…


Step-by-Step Process:

From Facebook:

  1. Log in to your Facebook account.

  2. Click on your profile picture in the top-right corner.

  3. Select "View All Profiles" and choose the page you want to manage.

  4. Go to the following page: Meta Business Inbox

  5. At the top of the Inbox, click Automations.

    Screenshot 2024-12-20 at 6.44.53 p.m..png

  6. Scroll down to Your Automations and locate the active automated response.

  7. Click the toggle next to the message to disable or activate it.

    Screenshot 2024-12-20 at 6.45.39 p.m..png